Hikari Haat Return Policy

At Hikari Haat, we are committed to ensuring the satisfaction and happiness of our customers with every purchase. We understand the importance of receiving products that meet your expectations in quality, functionality, and appearance. To uphold this commitment, we offer a comprehensive return policy that empowers our customers at the moment of delivery.

Inspect on Arrival:

Upon the arrival of your order, you are encouraged to inspect the package in the presence of the delivery personnel. This immediate inspection policy is designed to ensure that the product you receive is exactly what you ordered, free from damage, and in perfect working condition.

Conditions for Return at Delivery:

  1. Damaged Package or Product: If you notice any visible damage to the packaging or the product itself, you can refuse the delivery. Please document the damage with photographs as evidence.
  2. Mismatched Product: If the product delivered to you is different from what you ordered, as evidenced by your order confirmation, you have the right to refuse acceptance of the product.

Steps to Initiate a Return at Delivery:

  • Notify the Delivery Personnel: Inform the delivery personnel immediately if you decide to refuse the delivery based on our return policy conditions.
  • Document the Reason: Take clear photos of the damage or provide documentation supporting the discrepancy between what was ordered and what was received.
  • Return the Product: Hand back the product to the delivery personnel, ensuring it remains in the condition in which it was received.
  • Contact Customer Service: Although refusal of delivery will automatically initiate the return process, we encourage you to contact our customer service team to ensure a smooth and quick resolution. Provide them with the evidence of the issue, and specify whether you prefer a replacement or a refund.

Post-Delivery Returns:

If an issue is discovered after the delivery personnel has left, please contact our customer service within 48 hours of delivery. While our immediate inspection policy is designed to mitigate such situations, we understand that exceptions can occur, and we will address them on a case-by-case basis.

Hikari Haat’s Promise:

Our goal is to ensure that every customer is completely satisfied with their purchase. We will work diligently to resolve any issues that arise, whether they are identified at the doorstep or after the delivery has been accepted. Our customer service team is here to support you through every step of the process, from purchase to post-delivery, ensuring a seamless and satisfying shopping experience.